Frequently Asked Questions  

About Hey, Milestone

What Is Hey, Milestone?

Hey, Milestone is a family product discovery platform created for expecting parents, new parents, caregivers, and growing families.

Through our curated sample boxes, product drops, emails, family events, special offers, helpful content, and community partnerships, we introduce families to products and brands we think they will genuinely love.

Some may already be familiar favorites. Others may be new and emerging brands you have not discovered yet.

Our goal is simple: to help make pregnancy, parenthood, and family life feel a little more supported, connected, and exciting through every milestone.

Did Noobie Box Change Its Name to Hey, Milestone?

Yes! Hey, Milestone was formerly known as Noobie Box.

The company originally launched in 2016 and came under new ownership in 2021. We later relaunched as Hey, Milestone with a fresh name, a new look, and a bigger mission.

Today, we help expecting parents, new parents, caregivers, and growing families discover products, resources, and brands that can support them through pregnancy, parenthood, and everyday family life.

Learn more about our story on our About Page.

How Does Hey, Milestone Support Parents and Build Community?

Hey, Milestone is more than a baby sample box company. We are a community built around supporting families through pregnancy, postpartum, babyhood, childhood, and everything in between.

We connect parents and caregivers with trusted products, helpful resources, expert information, local events, special offers, and family-focused brands.

We also partner with healthcare providers, parenting groups, community organizations, creators, medical offices, and family events to bring products and resources directly to families in their own communities.

Whether you discover us through a sample box, an event, a healthcare provider, a parenting group, or one of our emails, we want you to feel informed, supported, and connected through every milestone.

Hey, Milestone Sample Boxes and Product Offers

What Sample Boxes Does Hey, Milestone Offer?

Hey, Milestone offers curated sample boxes and limited-edition product opportunities for expecting parents, new parents, babies, children, and growing families.

Our available boxes may change throughout the year based on inventory and brand partnerships. Current offerings may include:

New Mom & Baby Box: Curated for pregnancy, postpartum recovery, the fourth trimester, newborn care, and the early months with a new baby.

Family Nutrition Box: Includes food, beverage, feeding, and nutrition products for babies, toddlers, children, and families.

Family Wellness Box: Features personal care, family wellness, household, self-care, and everyday health products.

Welcome Baby Sampler: A smaller curated sampler featuring approximately five to six products for expecting and new parents.

Make Your Own Sample Box: Allows you to choose from currently available samples and create a box based on your family’s needs and interests.

Limited-Edition Boxes and Product Drops: Special collections and offers that may be available for a limited time while supplies last.

Visit our Sample Box Collection Page to see what is currently available.

What Happened to the Pregnancy Sample Box and Newborn Sample Box?

Our former Pregnancy Sample Box and Newborn Sample Box have been combined into the Pregnancy, Postpartum & Newborn Sample Box.

This updated box is designed to support families through pregnancy, postpartum recovery, the fourth trimester, newborn care, and the early months of parenthood.

By bringing these stages together, we are able to offer a broader mix of useful products for both parent and baby.

What Is Included in the Pregnancy, Postpartum & Newborn Sample Box?

The Pregnancy, Postpartum & Newborn Sample Box includes a rotating assortment of products and special offers for pregnancy, postpartum recovery, newborn care, feeding, personal care, and family wellness.

Depending on availability, your box may include:

• Product samples

• Trial-size products

• Full-size products

• Coupons and special offers

• Educational materials

• Information from participating brands

Our team of parents carefully selects products with pregnancy, postpartum, newborn care, and early parenthood in mind.

Because samples are available in limited quantities, exact contents may vary. Please visit the Pregnancy, Postpartum & Newborn Sample Box product page for the most current information about featured brands, product categories, and recommended age or stage.

What Is Included in the Family Nutrition Box?

The Family Nutrition Box includes a rotating selection of food, beverage, feeding, and nutrition products for babies, toddlers, children, and families.

Depending on availability, the box may include:

• Baby food samples

• Toddler food samples

• Family snacks

• Beverages

• Feeding products

• Nutrition products

• Coupons and special offers

• Educational materials

Some food products may be perishable or have shorter expiration dates, so we recommend opening your box as soon as it arrives. Food products should generally be used within 30 days of receiving your box unless the individual packaging says otherwise.

Before serving any product, always review the ingredient list, allergen information, age recommendation, expiration date, preparation instructions, and manufacturer guidance.

What Is Included in the Wellness Box?

The Wellness Box features a rotating assortment of products related to personal care, family health, household wellness, self-care, and everyday family routines.

Products and participating brands vary based on availability. Your box may include samples, trial-size products, full-size products, coupons, educational materials, and special partner offers.

Visit the Wellness Box product page for the latest information about featured categories and availability.

What Is the Welcome Baby Sampler?

The Welcome Baby Sampler is a smaller curated box created for expecting parents, new parents, and families with a new baby.

It typically includes approximately five to six products, samples, coupons, or special offers related to pregnancy, postpartum, newborn care, feeding, or family wellness.

The products are free, and customers pay the shipping and handling fee listed on the product page. Availability is limited, and ordering restrictions may apply.

What Is the Make Your Own Sample Box?

The Make Your Own Sample Box lets you choose from currently available products and build a sample box around your family’s needs, ages, stages, and interests.

Available samples change often and are offered only while supplies last. Quantity limits may apply so we can share products with as many families as possible.

How Do I Know What Products Will Be in My Sample Box?

Sample box contents change regularly based on available inventory, seasonal products, brand partnerships, and the products available when your order is packed.

Each product page may feature participating brands, product categories, sample images, and examples of what could be included.

Unless the product page clearly says an item is guaranteed, featured products should be considered examples. Products may be added, removed, or substituted without notice. Box contents may also vary based on order date, location, family stage, and available inventory. For the latest information, please review the product page before placing your order.

Does Everyone Receive the Same Products in Their Sample Box?

Not always. Our boxes are packed using the products available at the time each order is fulfilled, so two families ordering the same box may receive slightly different products, brands, sizes, flavors, or quantities.

We do our best to make every box useful and exciting, but we cannot guarantee a specific product, brand, flavor, size, quantity, or retail value unless it is clearly listed as guaranteed on the product page.

Which Baby, Pregnancy, and Family Brands Does Hey, Milestone Partner With?

Hey, Milestone works with a mix of established, emerging, and independently owned brands across pregnancy, postpartum recovery, newborn care, baby feeding, toddler nutrition, personal care, family wellness, household products, and parenting services.

We love introducing families to brands they may already know as well as products they may be discovering for the very first time.

Visit our Partners Page to learn more about some of the brands we have worked with.

Hey, Milestone Sample Club

What Is the Hey, Milestone Sample Club?

The Hey, Milestone Sample Club is an annual membership that gives members exclusive access to new product sample drops throughout the year. When we have enough new products to create a meaningful sample collection, eligible members will receive an email inviting them to order.

The annual membership fee gives you access to these exclusive opportunities, but products are always available only while supplies last. Membership does not guarantee that every product drop will remain available, so we recommend ordering promptly when you see something you would like to try.

Is Shipping Included With the Hey, Milestone Sample Club?

No. The annual Sample Club membership fee does not include shipping and handling.

When a Sample Club product drop becomes available, you can choose whether you would like to order it and pay the shipping and handling fee shown at checkout.

The typical shipping and handling charge is currently $8.95, but it may vary depending on the size, weight, or contents of the shipment.

Does the Sample Club Automatically Send or Charge Me for Products?

No. Joining the Hey, Milestone Sample Club does not create an automatic monthly sample box subscription. When a new product drop becomes available, we will send you an email.

You can then decide whether you would like to order it and pay the applicable shipping and handling fee. You will not automatically receive or be charged for every Sample Club drop.

Ordering and Sample Box Eligibility

Are Hey, Milestone Sample Boxes Really Free?

Many Hey, Milestone sample boxes include free products and samples. Customers are responsible for the shipping and handling fee shown at checkout.

Shipping and handling helps cover the cost of receiving, storing, packing, processing, and delivering your box. Some limited-edition boxes, memberships, bundles, or premium offers may include an additional charge.

All costs will be clearly displayed before you complete your order.

Is Hey, Milestone a Monthly Subscription Box?

No. Ordering a Hey, Milestone sample box does not automatically enroll you in a monthly subscription. Each sample box or product offer is ordered separately.

The Hey, Milestone Sample Club includes an annual membership fee, but Sample Club product drops are not automatically shipped or charged. You choose whether you would like to order each available drop.

Why Are Different Sample Boxes Offered for Different Ages and Stages?

Every stage of family life comes with different needs, which is why each Hey, Milestone box is created for a specific age, stage, milestone, or family interest.

Products may include:

• Age recommendations

• Developmental guidelines

• Pregnancy or postpartum uses

• Expiration or best-by dates

• Storage requirements

• A limited window in which they are most useful

Ordering the box that matches your family’s current age and stage helps make sure the products are useful, appropriate, and fresh when they arrive.

Can I Order Multiple Hey, Milestone Sample Boxes at the Same Time?

You may order multiple eligible boxes together when they are available, but we recommend ordering each box when your family is ready to use the products.

Ordering too early may mean that food samples are no longer fresh, products have expired, or certain items are not appropriate for your child’s age or developmental stage when you are ready to use them.

Before ordering, review the recommended age, stage, and product details listed on each box page. Food and other perishable products should generally be used within 30 days of receiving your box unless the individual packaging says otherwise.

Always follow the instructions on the product itself and speak with your pediatrician or healthcare provider if you are unsure whether a product is right for you or your child.

How Many Hey, Milestone Sample Boxes Can I Order?

Ordering limits vary by box and will be listed on the applicable product page.

Many free sample offers are limited to one of each box type per family or household within a specific period.

Orders that exceed the stated limit, use duplicate information, or appear to violate an offer’s terms may be canceled. These limits help us share free products and samples with as many families as possible.

When Is the Best Time to Order the Pregnancy, Postpartum & Newborn Sample Box?

The Pregnancy, Postpartum & Newborn Sample Box is designed for expecting parents, postpartum parents, and families in the early months with a new baby.

We recommend ordering while you are pregnant, approaching your due date, recovering postpartum, or caring for a newborn. Ordering during this window helps make sure the pregnancy, postpartum, newborn, feeding, and baby care products are relevant when they arrive.

When Is the Best Time to Order the Family Nutrition Box?

Order the Family Nutrition Box when your family is ready to use the food, beverage, feeding, and nutrition products.

When ordering for a baby, make sure your child is developmentally ready for solid foods and that each product is appropriate for their age. Because food samples may have expiration or best-by dates, we do not recommend ordering the box far in advance.

Food products should generally be consumed within 30 days of receiving your box unless the individual product packaging says otherwise.

Why Was My Hey, Milestone Order Canceled as a Duplicate?

Free sample box offers may be limited by customer, family, household, mailing address, email address, payment method, or a combination of these details.

An order may be automatically canceled if our system identifies a previous order that appears to have been placed by the same person, family, or household.

If you believe your order was canceled by mistake, email Hey@HeyMilestone.com with your full name, email address, shipping address, and order number.

How Do I Update My Due Date or Child’s Age in My Hey, Milestone Account?

Log into your Hey, Milestone account and visit the account details section to update your due date, child’s age, or other family information. If you are unable to update it through your account, email Hey@HeyMilestone.com for help.

Keeping your family information current helps us share more relevant sample opportunities, product recommendations, and age-appropriate content.

Shipping and Delivery

Where Does Hey, Milestone Ship Sample Boxes?

Hey, Milestone currently ships to eligible addresses within the 48 contiguous United States.

At this time, we do not ship to:

• Alaska

• Hawaii

• U.S. territories

• APO or FPO addresses

• Canada

• Other international destinations

Does Hey, Milestone Ship Sample Boxes Outside the United States?

No. At this time, Hey, Milestone ships only within the 48 contiguous United States.

We hope to reach more families in the future, but we are not currently able to ship to Alaska, Hawaii, U.S. territories, APO or FPO addresses, Canada, or international destinations.

How Long Does It Take to Receive a Hey, Milestone Sample Box?

Most Hey, Milestone orders are received within approximately 10 to 15 business days after the order is placed, although processing and delivery times may vary.

Once your order ships, you will receive a confirmation email with tracking information. Orders may take longer during busy product launches, holidays, severe weather, high-volume periods, or carrier delays.

How Do I Track My Hey, Milestone Order?

Once your box ships, we will email you a shipping confirmation and tracking number. Tracking may take 24 to 48 hours to update after the carrier receives your package.

If you do not see the shipping confirmation, check your spam, junk, or promotions folder.

What Should I Do if My Hey, Milestone Sample Box Did Not Arrive?

Start by checking your tracking information and confirming that the shipping address on your order is correct.

If the package is still in transit, please allow the carrier additional time to complete delivery.

If tracking shows the package as delivered, check:

• Around your home or property

• Your mailbox

• Your apartment mailroom

• Your front desk or reception area

• With members of your household

• With nearby neighbors

You may also contact the shipping carrier directly for more delivery details.

If you are still unable to locate the package, email Hey@HeyMilestone.com with your order number and tracking information.

Will Hey, Milestone Replace a Lost or Misdelivered Sample Box?

Replacement options are reviewed individually and depend on product availability, tracking information, and the shipping address entered with the order.

Because samples are available in limited quantities, we cannot guarantee that the same products will still be available. A discounted reshipping or handling fee may apply when a replacement shipment is approved.

How Do I Change the Shipping Address on My Hey, Milestone Order?

Email Hey@HeyMilestone.com as soon as possible after placing your order. Address-change requests should be submitted within 24 hours.

We will do our best to make the change, but we cannot guarantee updates once an order has entered processing, has been packed, or has been transferred to the carrier.

Hey, Milestone is not responsible for orders shipped to an incorrect address entered during checkout.

Cancellations, Refunds, and Returns

Can I Cancel My Hey, Milestone Order?

Email Hey@HeyMilestone.com as soon as possible if you need to request a cancellation. We may be able to cancel an order that has not entered processing.

Once an order has been processed, packed, or shipped, it cannot be canceled.

Can I Receive a Refund for My Hey, Milestone Order?

Shipping and handling charges are nonrefundable once an order has been processed.

Sample Club memberships, limited-edition products, bundles, and other paid offers may have separate terms listed on the applicable product page.

Please review all order details and charges before completing checkout.

Can I Return a Hey, Milestone Sample Box?

No. Because our boxes may contain baby products, food samples, personal care products, wellness items, and free samples, we do not accept returns of boxes or individual products.

Please do not send anything back to our warehouse unless our customer service team specifically asks you to do so.

Missing, Damaged, or Incorrect Products

What Should I Do if My Sample Box Is Missing an Item?

Hey, Milestone sample box contents may vary, and products shown in website images or marketing materials are not always guaranteed.

If you believe your box is incomplete based on products specifically promised on the product page, email Hey@HeyMilestone.com.

Please include your order number and a clear photo of everything you received. Our team will review your order and determine the best available solution.

What Should I Do if a Product Arrives Damaged?

We are sorry your product arrived damaged.

Email Hey@HeyMilestone.com with your order number and clear photos of:

• The damaged product

• The product packaging

• The shipping box

• Any visible damage or leakage

Please do not use or consume a product if the packaging is open, leaking, broken, unsealed, or appears unsafe. Replacement products are subject to availability and may not be identical to the original item.

Who Should I Contact With Questions About a Product in My Sample Box?

For questions about ingredients, allergens, age recommendations, preparation, product use, safety, recalls, expiration dates, or medical suitability, contact the product manufacturer directly using the information printed on the packaging.

Always follow the manufacturer’s instructions.

You should also speak with your pediatrician, physician, or healthcare provider when deciding whether a product is appropriate for you, your baby, or your child.

For questions about your Hey, Milestone order, shipping, delivery, or box, email Hey@HeyMilestone.com.

Can I Request a Specific Product, Brand, Flavor, or Replacement?

No. Samples are available in limited quantities, so we cannot accommodate requests for specific products, brands, flavors, sizes, quantities, or substitutions.

If a replacement is approved, it may be different from the original product or assortment.

Hey, Milestone Emails and Account Information

How Do I Sign Up for Hey, Milestone Emails?

You can subscribe through the email sign-up form on the Hey, Milestone website.

When you place an order and agree to receive marketing communications, you may also receive emails featuring:

• New sample box opportunities

• Product discoveries

• Pregnancy and parenting resources

• Baby and family offers

• Limited-edition product drops

• Family events

• Information from participating brands

You can unsubscribe from marketing emails at any time by selecting the unsubscribe link at the bottom of an email.

Why Am I Not Receiving Hey, Milestone Emails?

First, check your spam, junk, or promotions folder and add Hey@HeyMilestone.com to your contacts or approved sender list.

You may also have previously unsubscribed or entered your email address incorrectly.

Email Hey@HeyMilestone.com if you need help reviewing your account or email preferences.

Please keep in mind that unsubscribing may mean you miss announcements about sample boxes, limited product drops, family events, and special offers.

How Does Hey, Milestone Use My Personal Information?

We use the information you provide to:

• Process and ship your order

• Manage your account

• Prevent duplicate or fraudulent orders

• Personalize your communications

• Recommend relevant products and content

• Share age- and stage-appropriate opportunities

• Provide offers from participating brand partners

Depending on the permissions you provide, certain information may also be shared with participating partners as described in our Privacy Policy and Terms of Service.

You can manage your email preferences or unsubscribe from marketing communications at any time.

Please review our Privacy Policy and Terms of Service for complete information about how your personal information is collected, used, shared, and protected.

Customer Service and Brand Partnerships

How Do I Contact Hey, Milestone Customer Service?

Email our customer service team at Hey@HeyMilestone.com.

To help us assist you as quickly as possible, please include:

• Your full name

• Your order number

• The email address used to place the order

• Your shipping address

• A brief explanation of your question

• Photos when reporting missing or damaged products

How Can My Brand or Company Partner With Hey, Milestone?

Hey, Milestone works with pregnancy, baby, parenting, food, wellness, personal care, household, and family-focused brands through:

• Consumer product sampling

• Curated sample boxes

• Medical and healthcare provider distribution

• Community sampling programs

• Digital marketing

• Email campaigns

• Family events

• Creator and influencer programs

• Lead generation

• Custom brand partnerships

To discuss a partnership, contact:

Tracy Fredkin
CEO, Fun Family Brands and Hey, Milestone
Tracy@FunFamilyBrands.com